Privacy Policy

LAMRE Ltd (“LAMRE”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information handled through our website, software platform and services.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, use the LAMRE platform, connect third-party services or otherwise interact with us.

Information We Collect

Depending on how you interact with LAMRE, we may process information including:

• Names and contact information such as email addresses and telephone numbers.
• Business and account information.
• Information submitted through forms and landing pages.
• Lead and customer information uploaded or managed by businesses using LAMRE.
• Advertising, campaign and lead information obtained through integrations authorised by our customers.
• Communications and marketing interaction information.
• Technical, device and usage information.
• Information required to provide, secure and improve the LAMRE platform.

Information Processed for Our Customers

Businesses using LAMRE may upload, collect or connect personal information relating to their prospects, leads and customers.

Where LAMRE processes this information on behalf of a customer, the customer is generally responsible for determining why and how that information is processed and LAMRE processes it to provide the requested services.

Customers are responsible for ensuring they have an appropriate lawful basis for collecting, uploading and processing personal information through LAMRE.

Meta and Third-Party Integrations

LAMRE may allow customers to connect third-party platforms including Meta products and advertising accounts.

When a customer authorises a Meta integration, LAMRE may access information necessary to provide the requested functionality. This may include information relating to authorised Facebook Pages, advertising accounts, advertising campaigns, lead forms and leads generated through Meta advertising.

LAMRE uses information obtained through these integrations to provide, maintain, secure and improve functionality requested by the customer, subject to applicable law and the requirements of the relevant third-party platform.

How We Use Information

We may use information to:

• Provide and operate the LAMRE platform and services.
• Create and manage accounts.
• Display and manage leads and marketing activity.
• Operate authorised advertising and marketing integrations.
• Facilitate customer relationship management and follow-up.
• Provide customer support.
• Communicate with customers about our services.
• Maintain the security and reliability of our systems.
• Diagnose technical problems.
• Improve our products and services.
• Comply with legal and regulatory requirements.

LAMRE does not sell personal information.

Legal Bases

Where UK data protection law applies, personal information will be processed under an appropriate lawful basis depending on the circumstances.

This may include:

• Performance of a contract.
• Legitimate interests.
• Consent.
• Compliance with legal obligations.

Where LAMRE processes information on behalf of a business customer, that customer may determine the appropriate lawful basis for its processing.

Data Sharing

LAMRE may share information with service providers and technology partners where reasonably necessary to provide our services, including providers of hosting, communications, analytics, advertising and technical infrastructure.

Information may also be disclosed where required by law, necessary to protect legal rights, or as part of a legitimate corporate transaction.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, satisfy legal requirements, resolve disputes and enforce agreements.

Retention periods may vary according to the information and services involved.

Security

LAMRE uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

No internet-based system can guarantee absolute security.

International Data Transfers

Some technology providers used by LAMRE may process information outside the United Kingdom.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection law.

Your Rights

Depending on applicable law and the circumstances, individuals may have rights including:

• Access to personal information.
• Correction of inaccurate information.
• Deletion of personal information.
• Restriction of processing.
• Objection to certain processing.
• Data portability.
• Withdrawal of consent where processing relies upon consent.

Certain rights may be subject to legal limitations or exemptions.

Where LAMRE processes information solely on behalf of one of its business customers, requests relating to that information may need to be directed to the relevant customer.

Cookies and Tracking

The LAMRE website uses three categories of cookies: essential (always on, required for booking and security), analytics (optional, help us understand site usage), and marketing (optional, allow us to measure advertising effectiveness).

When you allow marketing cookies, we load the Meta Pixel from Meta Platforms, Inc. The Meta Pixel tracks PageView, ViewContent and Lead events on our acquisition pages. Lead events are only sent after you have successfully booked a discovery call. This data is shared with Meta to measure campaign effectiveness and show relevant ads.

On your first visit to our acquisition pages, you will see a consent banner with Accept All, Reject Optional and Manage Preferences options. You can change your choices at any time using the Cookie Settings link in the footer. See our Cookie Policy for full details.

We do not use server-side tracking to bypass your consent. If we implement the Meta Conversions API, it will respect the same consent restrictions as the browser-side pixel.

Third-Party Services

LAMRE may integrate with third-party services.

Third parties may process information according to their own privacy policies and practices. LAMRE is not responsible for the independent privacy practices of third parties.

Changes to this Privacy Policy

LAMRE may update this Privacy Policy to reflect changes in our services, technology, legal requirements or business practices.

The latest version will be available on the LAMRE website.

Contact

For questions regarding privacy, personal information or data protection rights, contact:

LAMRE Ltd
United Kingdom
Email: info@lamre.co.uk

Where applicable, individuals may also have the right to raise concerns with the UK Information Commissioner's Office.